Refund policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need your receipt or another proof of purchase.

To start a return, please contact us at team@lumora-activewear.com.

Once your return request has been approved, we will provide you with instructions on how and where to send your package.

Customers are responsible for all return shipping costs. Lumora does not provide prepaid return shipping labels.

Returns must be sent to:

Items returned without first requesting and receiving return authorization will not be accepted.

Once an eligible return has been received and approved, the refund will be issued as Lumora store credit. Store credit can be used toward a future purchase on our online store.

Original shipping charges and return shipping costs are non-refundable.

If you have any questions regarding a return, please contact us at team@lumora-activewear.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item.

If the issue is confirmed to be our error or the product is defective, we will work with you to resolve the issue appropriately.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Custom-made or personalized products

Personal care items

Gift cards

Items marked as final sale

Items that have been worn, washed, altered, damaged, or returned without their original tags

Sale items are final sale and cannot be returned unless otherwise required by applicable law.

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour, or product, you may return your eligible item in accordance with this policy. Once your return has been approved and your store credit has been issued, you can use the credit to place a new order.

Customers are responsible for the cost of returning the original item.

European Union – 14-Day Right of Withdrawal

If your purchase is covered by the European Union's statutory right of withdrawal, you generally have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

This statutory right is separate from Lumora's voluntary 30-day return policy.

For an eligible withdrawal under applicable EU consumer law, refunds will be processed in accordance with the applicable statutory requirements, including reimbursement to the original payment method where legally required.

Unless otherwise required by law, customers are responsible for the direct cost of returning goods when exercising their right of withdrawal.

To exercise your right of withdrawal, please contact us at team@lumora-activewear.com within the applicable withdrawal period.

Store Credit

Returns made under our voluntary 30-day return policy are refunded in the form of Lumora store credit only.

Once we receive and inspect your return, we will notify you whether it has been approved. If approved, your store credit will be issued after the return has been processed.

Store credit is not redeemable for cash and cannot be transferred or refunded to the original payment method, except where otherwise required by applicable law.